Minimum duration of Agreement: There shall be no minimum duration of agreements entered into between users and registered purchasers to use the ESQUIRE Technologies PTY Ltd website. All agreements shall endure indefinitely subject to either parties rights to terminate the agreement. The termination of the agreement by either party shall be without prejudice to any rights between the parties existing at the time of the termination, which shall endure beyond the date of termination.

Our warranty terms and conditions                               

Warranty on products is stated on the pricelist. If you not sure on a warranty of a product call your sales team to confirm.  

Defective or dead on arrival products will only be accepted in original packaging.  Defective or dead on arrival products must be returned with a detailed fault report and the original invoice.                                

Esquire does not collect or deliver warranties.                                   

Warranty is only applicable to the reseller and not transferable the end user client.                                           

Warranty period is calculated from original date of purchase                          

Very important:  No warranty items will be accepted without the original invoice, packaging, manuals, accessories and software, or if not enclosed in its anti-static protection when brought back.  No items will be released without the original cro document.                                   

All defective products must first be tested by an esquire technician before a replacement is issued.

Software, media, consumables, cables and cartridges do not carry any warranty.                             

All power adaptors, Notebook batteries, ups batteries, power supplies, projector lamps and remotes carry a 3 month warranty.  

Under no circumstances will Esquire load any unauthorised /pirate software on any system

Unfortunately no cash refunds will be issued for a product that is defective.                                      

Esquire will not be held responsible for cables, software, and packaging or stands lost once booked in.

According to iso 13406-2 standard LCD monitors that have less than five dead pixels will not be swopped out. Warranty on products such benq, hp, Epson and canon must be taken to the appointed service centers.

No credits will be issued if items are available in stock. Items may at times be brought in from another Esquire branch.

Any repair time given by esquire is merely estimated and esquire will not be bound by it                              

Esquire is not liable for any loss of data on any pc or notebook that is brought in for repairs. Please ensure back ups have been done by you                                 

No items will be released without the original CRO document.

No credits or exchanges will be allowed on all purchases, unless the item is tested faulty and there is no stock available. (This includes compatibility issues)

 If a credit note is authorised and passed then the credit passed will be the lesser amount of 70% of the current selling price, or 70% of the original purchase price, whichever is lower, provided the goods are in resalable condition, including manuals, software and packaging. PC and notebooks (COD clients) for assembly must be paid for in full before being assembled  

                     

PC and notebooks (account clients) which are  for assembly and not collected will incur a handling fee of R350.00 excl. Quote rejection fee of R250.00+vat will be charged for items brought in for repairs. Trading hours Monday-Friday 8H00 to17h00 and Saturdays 9h00 to13h00 at all ESQUIRE branches countrywide. No goods will be dispatched without positive identification for goods bought on account or by paying cheques.                                            

For more information on our trading terms and conditions refer to the reserve side of our pre-printed invoices and whilst every effort has been taken to ensure accuracy in compiling this price list, no liability can be accepted for errors or omissions E&OE, (errors and omissions excepted)                                             

All logo's and brand names are registered trademarks of their respective owners and are acknowledged as such.  

Procedure To Follow If A Product Purchased From Esquire Is Found To Be Defective:

Should a product be defective within the 48 Hours of purchase, it will be replaced immediately after being tested depending on the product as certain items do not qualify for swop-out and will be repaired by our technical staff.                                          

Should a product be defective after the 48 Hours of purchase a 7 to 14 working days is required before the items is repaired or replaced.                                    

Items below are excluded from the 48 hour turn around time.                    

Items such as Monitors, Power supply's, speakers, scanners, UPS's, CD-ROMs, DVD’s, CD-RW’s printers, etc that can be repaired will not be swopped out. 

Notebooks, desktops & printers will not be swopped out immediately and are required to be taken or sent by courier to their respective service centers even if they are D.O.A as the service centers provide for DOA's.

Esquire will not accept any HP or BenQ product. All faulty or DOA Items have to be taken to the Authorised Repair Centre, Let Me Repair for any claims to be handled. Customers have to provide the Original invoice when booking in items at Let me Repair.

Please enquire about items that are required to be returned to authorised repair centres.

Please take note that there will be a handling fee of R150 excl VAT charged per item if Esquire is required to take these items to their respective ARC's (Authorised Repair Centre). Esquire is not responsible for any delays that might be inflicted by the ARC's (Authorised Repair Centre).             

A minimum fee of R150.00+Vat per hour will be charged on fault finding, bios flash/upgrades, software faults and virus removals                                    

A minimum fee of R150.00+Vat per hour will be charged on esquire pc that warranty seals have been broken.

 The Following Will Result In A Product Declared Warranty Being Null And Void:                             

Physical Damage on the product                                            

Burn marks on the product                                

Missing serial number or any other original labels                            

Tampered or broken seals from an esquire pc.                                   

Items such as CPU's that have overheated due to incorrect use of fan, over clocking -No exceptions will be made.                                              

Items such main boards that have been damaged by incorrect use of Bios upgrades and over clocking and modifications and damaged Pins                                    

Items that have been mishandled, damaged due to Power surges, "Brown outs" or struck by lightening will not be even be tested or booked in                                                

Items that have been marked, written on or tampered with in any other way.                                 

Items such as hard disk drives, memory, processors and Vga cards etc, even if they are defective, are not brought in an antistatic bag or in the original packaging.