• The E-commerce Online Retail Store website Esquire Direct has a fully integrated courier system.
• Costing of delivery and delivery options are built into the e-commerce website and calculated at real time.
• The cost of delivery is provided during Check Out and is based on your order size, weight, and delivery address.
• Delivery charge varies with each transaction due to geographic location and your shipping destination.
• Orders will not be shipped until the funds have cleared in our account.
• Delivery times are influenced by receipt of payment, product availability, and the courier partner's time-to-deliver in your location.
• Average time for delivery is normally around 3-7 working days and may be slightly longer in regional towns and cities and is subject to stock availability.
• Some areas regarded as “No Go” areas may carry surcharges or require special arrangements.
• Times for collection from the courier companies are between 8:00 AM and 4:00 PM Monday to Friday (excluding public holidays).
• We recommend having your products, goods delivered to an address where it is most likely to have someone available to check and sign for the delivery.
• Please do NOT use a P.O. Box or Postnet Suite as your delivery address.
• Please note, it is not always possible for the courier company to call you before delivering your products and goods.
• Ensure the correct postal code is used when adding your shipping details.
• Collection of your products, goods from our warehouses or collection points is free of charge.

Back Orders If there is no Stock Available

• Our E-Commerce Online Retail Store website prices and products, goods and/or services stock levels are based on information from our suppliers.
• Should any item not be in stock, you may place that item(s) on backorder if they are still available from our suppliers or the manufacturers.
• Items placed on back order are shipped as soon as they become available from the supplier or manufacturer.
• We may even suggest substitute item(s) to fulfill your order.
• You may accept the substitute or place the item(s) provided it is still available on backorder or cancel the item(s) from your order.